Overview
Our policy lasts 7 days for farm inputs. However, unfortunately, we can’t offer you a refund or exchange, If 7 days have gone by since your purchase.
We offer 100% return or refund upon any issues with your order. This still must be within a 24-hour period upon which we anticipate you to have audited your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Perishable goods are excluded from being returned after the point of delivery. Perishable goods like fruits, vegetables, tubers, and grains can not be returned when the examination period elapses.
At the point of delivery of perishables, you get a full refund lowering shipping costs.
To complete your return, we bear damage upon evidence of purchase.
Non-returnable particulars
- Any item not in its original condition is damaged or missing the corridor, for reasons not due to our error.
- For any item that’s returned further than 7 days after delivery, Refunds( if applicable). Once your return is entered and audited, we will send you a dispatch to notify you that we’ve entered your returned item. We’ll also notify you of the blessing or rejection of your refund.
- Still, your refund will be reused, and a credit will automatically be applied to your credit card or original system of payment If you’re approved.
- Late or missing refunds( if applicable)
still, first check your bank account again, If you haven’t entered a refund yet. - Also, communicate with your credit card company, it may take some time before your refund is officially posted.
- Next, communicate with your bank. There’s frequently some processing time before a refund is posted.
- Still, please get in touch with us at returns@ecofarmsandagroservices.com, If you’ve done all of this, and you still haven’t entered your refund yet.
- Sale products( if applicable)
Only regular-priced Products may be reimbursed, unfortunately, products on sale can not be reimbursed. - You should post your product to The Ecofarms and Agro Services Company HQ, No. 58 Yakubu Gowon Road, Jos, Plateau State, Nigeria.
- You’ll be responsible for paying for your shipping costs for returning your item. Shipping costs non-refundable.
Shipping To return your product,
There are certain situations where only partial refunds are granted( if applicable).
Still, the cost of return shipping will be subtracted from your refund, If you admit a refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Still, you should consider using a trackable shipping service or copping shipping insurance, If you’re dispatching an item over ₦ 20,000. We don’t guarantee that it will be returned.
Need help?
Contact us at returns@ecofarmsandagroservices.com for questions related to refunds and returns.